Alps Goodness Pvt. Ltd. — alpsgoodness.com

The domain name www.alpsgoodness.com and its corresponding mobile application (hereinafter referred to as “Website” or “Site”) is owned and operated by Alps Goodness Pvt. Ltd., a company incorporated under the Companies Act, 2013 with its registered office at Alps Goodness Pvt. Ltd., India (hereinafter referred to as “Company”). You may be accessing our Website from a computer or mobile phone device (including but not limited to, through an iOS or Android application) and these Terms of Use govern Your use of our Website and Your use, regardless of the means of access.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to use the Website and/or become a buyer on the Website by providing registration data while registering on the Website as a registered user. The term “We”, “Us”, “Our” shall mean the Company.

The Company provides its services to You subject to the notices, terms, and conditions set forth in this agreement (the “Agreement” or “Terms of Use”). By mere use of the Website, You shall be contracting with the Company and these terms and conditions constitute Your binding obligations with the Company. The Company reserves the right to change this Site and these terms and conditions at any time without advance notice. These Terms of Use form a binding Agreement between the Company and the User within the scope of Section 10A of the Information Technology Act, 2000 read with the Indian Contract Act, 1872.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

Platform for Transaction and Communication

The Website is a platform that Users utilize to meet and interact with one another for their transactions. Alps Goodness operates as a direct-to-consumer brand and seller on this Website. The contract of sale of products on the Website shall be a bipartite contract between You and Alps Goodness Pvt. Ltd.

Henceforward:

•       All commercial/contractual terms including price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services are offered and agreed to between the buyer and Alps Goodness Pvt. Ltd.

•       The Company makes no representation or warranty as to the availability or continued listing of any specific product on the Website.

•       The Company is not responsible for any non-performance or breach of any contract entered into between buyers and the Company in circumstances beyond our reasonable control.

•       The Company does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users.

•       At no time shall the Company hold any obligations or liabilities beyond what is expressly stated in these Terms of Use.

•       The Company is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

Contents Posted on Site

You are entirely responsible for any notes, messages, e-mails, posts, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to us (collectively, “Content”). You agree that any Content You post may be used by the Company, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

Rules of Conduct on Site

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

You may not post or transmit Content that in any way:

•       Is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual.

•       Harasses or advocates harassment of another person.

•       Involves the transmission of junk mail, chain letters, or unsolicited mass mailing or spamming.

•       Promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellos.

•       Infringes upon or violates any third party’s intellectual property rights, rights of privacy or rights of publicity.

•       Promotes an illegal or unauthorized copy of another person’s copyrighted work.

•       Contains restricted or password-only access pages, or hidden pages or images not linked to or from another accessible page.

•       Provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone.

•       Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses.

•       Tries to gain unauthorized access to the Site, profiles, account information, or other areas of the Site or solicits passwords or personal identifying information for commercial or unlawful purposes.

•       Engages in commercial activities and/or sales without the Company’s prior written consent such as contests, sweepstakes, advertising and pyramid schemes.

•       Contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful or deleterious components.

•       Interferes with another user’s use and enjoyment of the Site.

You must use the Site in a manner consistent with any and all applicable laws and regulations.

User Warranties

You hereby represent and warrant that:

•       You have all necessary rights in and to all Content You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellos, tortious, or otherwise unlawful information.

•       Your use of the Website and/or the services will not violate any applicable law or regulation.

•       All information submitted to us by You is true, accurate and lawful.

•       If at any time the information provided by You is found to be false or inaccurate, we will have the right to reject registration, cancel all orders, and restrict You from using the Website and other affiliated services in the future without any prior intimation whatsoever.

Products & Listings

Alps Goodness Pvt. Ltd. is the sole seller on this Website. All products listed are owned, manufactured or sourced by the Company. All listed items are kept in stock for successful fulfilment of sales, to the best of our ability. Product descriptions must not be misleading and must describe the actual condition of the product.

Disclaimer of Warranties and Liability

This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this Site are provided by the Company on an “as is” and “as available” basis without any representation or warranties, express or implied, except otherwise specified in writing.

The Company does not warrant and shall not be liable for:

•       The availability of or access to the Website.

•       Any content posted, transmitted, exchanged or received by or on behalf of any user or other person on or through the Website.

•       Any unauthorized access to or alteration of Your transmissions of sensitive personal information or other user data.

•       Any other matter relating to the Website.

To the extent permitted by applicable law, the Company is not liable against any loss, damage, expenses, liabilities, claim or injury caused due to the failure of performance, omission, defect of products, or deletion, interruption, error, delay, virus, communication, unauthorized access, theft, destruction, alteration or use of records on the Website.

Refunds & Cancellations

If Order Has Not Been Shipped Yet

Any order which has not been shipped can be cancelled partially or fully. The amount paid by You (if it is a prepaid order) would be refunded to You and should reflect in Your account within 7–10 business days.

If Order Was Damaged When Received

Alps Goodness takes utmost care while packaging to ensure that the product reaches You in perfect condition. However, due to situations beyond our control, items delivered might get damaged in transit. We will replace or refund Your order under such circumstances. We request You to inform us of the damage within 48 hours of receipt of order. Any refund will happen only after proper verification of the damaged material.

If Incorrect Items Received

In the event You receive items different from the ones You ordered, we will ship the correct items to You promptly. You can contact us at any time and our team will reach out to You within 24–48 hours. Refund will be processed after the incorrect item has been returned or picked up from Your location.

Items Not Eligible for Return or Replacement

•       Damages due to misuse or overuse of product.

•       Product is used or altered by the user.

•       Any consumable item which has been used or installed.

•       Products with tampered or missing serial/UPC numbers.

•       Any product returned without all original packaging and accessories.

•       Customized products.

•       Personal care products which cannot be returned due to hygiene issues.

•       If the user fails to raise a return/replacement request within the stipulated return window.

Refund Method

Refunds are made as follows: If the payment was made using a credit/debit card or net banking, the amount is credited back to the same account from which the payment was made. Cash on Delivery order refunds will be done via bank transfer or store credit as applicable.

Order Cancellation by Company

Alps Goodness reserves the right to cancel any order without explanation in situations where the Company is not able to meet the requirement of the order placed, or the order does not comply with our policies. Any applicable refund will be made within a reasonable time.

Privacy

Use of the Site is governed by our Privacy Policy, which can be located at https://alpsgoodness.com/policies/privacy-policy.

Indemnity

You agree to defend, indemnify and hold harmless Alps Goodness Pvt. Ltd., its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon Your actions or inactions, which may result in any loss or liability to us or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of Your obligations under these Terms of Use, or arising out of Your violation of any applicable laws.

Applicable Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in the courts of India where Alps Goodness Pvt. Ltd. is registered.

Trademark, Copyright and Restriction

This site is controlled and operated by Alps Goodness Pvt. Ltd. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by Alps Goodness Pvt. Ltd. or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way without the prior written consent of the owner.

Your Account

You agree that any use of the Site is at Your own risk and the Company is not responsible for it. You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your computer. You agree to accept responsibility for all activities that occur under Your account or password.

Copyright Complaint

We at Alps Goodness respect the intellectual property of others. In case You feel that Your work has been copied in a way that constitutes copyright infringement You can write to us at care@alpsgoodness.com

Risk of Loss

All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to You upon our delivery to the carrier.

Contact Us

Please send any questions or comments regarding these Terms of Use by writing to us at care@alpsgoodness.com or by visiting our Contact Us page at https://alpsgoodness.com/pages/contact.

Last updated: March 2026